|In recent years, the word of CRM can be seen everywhere on the Internet.
What exactly is CRM?
CRM is the shortening of Customer Relationship Management. In brief, CRM is a
continuous process to strengthen communication with customer, to understand customer'
requirement, and to satisfy customers' need by bettering and improving product and
service. What CRM treasures is the intercourse with customer, because the management of
any enterprise, instead of traditionally focusing on product or markets, takes customer as
the center. For the sake of customer's convenient intercommunication, CRM can provide
various ways of communication for customers.
In deed, without the support of CRM system,
the customer relationship can also be managed, while with it the management is much
better! Customer is our resources. To manage well their relationship is to make them our
fortune. If by now you still remain the LGD ( Lunch, Golf, Dinner) customer management
pattern while your rival has been silently moving your cheese by combining traditional
means( such as social interaction, emotional devotion and so on) with the advanced
customer management system, it is time that you should make improvement.
General CRM customer relationship management system pursues various functions, making
customer's operation complicated and difficult. But the free CRM system is a simple,
practical and free software, which means it is free of charge and registration, with no
restriction on function and on time limit. The installation document is very small ( about
550 KB), including the function to unload (if after installation you don't want to use it
any more you can unload it easily). Therefore, even a computer beginner can quickly
operate it expertly.